Shipping policy

SHIPPING

Packages containing alcohol require an adult 21+ to be available with a valid ID to sign for the package.

Orders only fulfill to the continental US. 

We cannot ship to a PO Box.

Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol requires an adult signature and valid ID upon delivery.

Orders containing alcohol are sold and fulfilled by licensed third-party retailers in the AccelPay network. Your purchase of alcohol is with that retailer, so your card statement may show the retailer’s name. Retailers use a variety of carriers, including GLS and UPS.

If your order contains both alcohol and merchandise, they will be sent in separate shipments.

DELIVERY

  • Delivery Attempts
    • Our delivery service will make up to three attempts to deliver the
      package to the intended recipient at the provided address.
  • Undeliverable Package
    • If the package remains undeliverable after three delivery
      attempts, it will be deemed “undeliverable” and returned to the retailer.
  • Recipient Responsibility 
    • The recipient of the undeliverable package will be
      responsible for paying the following fees:
      • If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.
      • Original shipping cost is non-refundable.
      • If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.
      • Other fees may apply due to order contents.

ORDER HELP

For orders containing alcohol, AccelPay is your first stop. Check your order status, update your address or request a cancellation at https://cart.accelpay.io/get-order-history. Cancellations can be requested until an order ships. Address changes are not guaranteed, as some retailers ship very quickly.

If an alcohol order arrives damaged, wrong or missing an item, email AccelPay at support@accelpay.io with your order number and a photo. More answers: https://help.accelpay.io/en-US.

For merchandise, tours, the Stillhouse, the Outpost or anything else, email orders@tcwhiskey.com.